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X-Treme Scooter Warranty-Return's
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Shipping/ X-Treme

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Our Warranty;  We Offer On All Bicycles and Scooters.......Even if you did not buy your bicycle or scooter direct from X-Treme, rest assured you're covered, providing you purchased it from one of our authorized dealers.
 
Warranty (last updated 04/23/2014)
X-Treme offers a 30-day limited manufacturer’s warranty on all scooters and accessories on all models that are purchased from an authorized dealer and up to 90-180 days on certain listed models. Original purchase receipt required.
X-Treme will NOT offer any warranty on any products purchased from second hand sellers, non authorized Dealers, products purchased used, or products that are purchased via outlet centers. X-Treme will offer free lifetime technical support access on these products & if parts are needed, those parts may be purchased from X-Treme.
 
Selected 90 day warranty models include:
Metro Express  - City Express - Alpine Trails - Sierra Trails - Clearwater - South
  
Selected 6 Month (180 days) Warranty models include:
Trail Maker - Trail Climber - X-Cursion - Newport - Malibu
 
Selected Limited Lifetime Warranty On Frame:
Trail Maker - Trail Climber - X-Cursion - Newport - Malibu
 
The warranty starts the day the unit is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.
 
Battery Warranty
We offer a full 6-month even trade warranty on defective batteries.
 
Selected 1 year battery warranty models include:
Trail Maker - Trail Climber - X-Cursion - City Express - Newport - South
If any battery should become faulty within the specified warranty period we will replace the battery free of charge. X-Treme requires that defective batteries be returned to us for exchange. X-Treme does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you.
Limited Warranty Details
What is covered & what is not covered:
1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery.  In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at X-Treme's discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement.  X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. During your applicable warranty period: X-Treme will replace any defective part free of charge and free of shipping charge to the end user of the bicycle. We may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued.
Lifetime Technical Support:
Lifetime technical support is provided to each customer that purchases an X-Treme Scooters & Bicycles.   After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.
Know your laws before you go biking. We will not take back a bicycle or scooter if you find your laws do not permit your child to ride it. Check first.

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Dot Com Stores LLC
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